Frequently Asked Questions (FAQs)

Welcome to the Sober Party Girl FAQ page. Below you’ll find answers to the most common questions about ordering, shipping, and policies. If you need additional help, our team is always here to support you.

For further assistance, contact us at info@soberpartygirl.com.
Do you accept returns or exchanges?

At this time, all sales are final.

We do not accept:

  • Returns
  • Exchanges
  • Refunds
  • Cancellations after purchase

Please review your order carefully before completing checkout.

If your item arrives damaged or incorrect, email us within 3 days of delivery at help@soberpartygirl.com with:

  • Your order number
  • Photos of the issue
  • A brief description

We will review your situation and determine if a resolution is appropriate.
Can I cancel or change my order after placing it?

Because we begin processing orders quickly, we cannot cancel or modify orders once they are placed.

Please double-check your address, items, and payment method before submitting your order.
How long does it take to process my order?

Processing typically takes 2–5 business days.

During new launches, restocks, holidays, or high-volume periods, processing may take slightly longer.

Once your order ships, you will receive a confirmation email with tracking information.
What shipping methods do you offer?

Free standard shipping is available on all U.S. orders over $75 (before tax).

We currently ship to:

  • All U.S. states
How long will shipping take?

Delivery time depends on the shipping method selected at checkout. Typical estimates:

  • Standard Shipping: 3–8 business days
  • Expedited options: when available

Please note:

Transit times are provided by the carrier and are not guaranteed. Delays may occur.
How can I track my order?

Once your order ships, you will receive an email with a tracking link.

Tracking updates may take 24–48 hours to appear.

If your tracking hasn’t updated after several days, feel free to reach out.
My package says “Delivered,” but I can’t find it. What should I do?

If your package is marked as delivered but cannot be located:

  1. Check nearby areas, mailrooms, or parcel lockers
  2. Ask neighbors or your building staff
  3. Wait 24 hours — carriers sometimes mark items delivered early
  4. Contact the shipping carrier directly for assistance

Sober Party Girl is not responsible for:

  • Lost packages
  • Stolen packages
  • Packages marked as delivered but not received

We will always help provide information to support your carrier claim.
What if my order arrives damaged or incorrect?

Please notify us within 3 days of delivery by emailing: help@soberpartygirl.com

Include:

  • Your order number
  • Photos of the item and packaging
  • A description of the problem

We will review and determine the appropriate next steps.
Do you ship internationally?

At this time, we only ship within the United States.
What payment methods do you accept?

Sober Party Girl accepts all major payment methods supported by Shopify, including:

  • Visa, Mastercard, American Express, Discover
  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal (if enabled)

Payment methods available at checkout may vary based on your location.
How do I contact customer support?

We’re here to help.

For any questions about your order, policies, or general inquiries, please email: info@soberpartygirl.com

Our team typically responds within 1–3 business days.